How To Return An Item

Your item must be in its original, unopened, unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase.

To request a return, please email info@diagnopal.ca  using the subject line: “Return Request”

1. In your email, please state the reason for your return/refund request
2. If your return is approved, we will assign you a Return Tracking Number
3. We will contact you with further instructions on completing the return/refund process.

Return Exceptions

Some items cannot be returned if they are opened. Once your request is received, we will determine if it’s returnable or not.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.